Privacy Policy

 

 

This Privacy Policy applies to the services offered by FCT International- trading as FCT Combustion Pty Ltd- ABN 94064722854, FCT Flames Pty Ltd- ABN 33115089195, FCT ACTech Pty Ltd- ABN 84089782249, FCT Inc.- EIN 233031647, FCT Gmbh- Ust.-IdNr.: DE257934174  (“FCT International”).

 

1. Personal information is important.

 

FCT International is committed to safeguarding your personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously by us. At any level. Unless given written consent to do otherwise, FCT International will only collect and use personal information as set out below.

 

FCT International has developed and implemented its Worldwide Basic Principles on Personal Information which reflect world best practice on privacy policies. These principles meet and exceed the requirements of the Australian privacy legislation.

 

2. Collecting personal information.

 

FCT International will not collect or monitor any personal information about an individual without their prior consent. The only personal information collected is what has been provided voluntarily and for newsletters only.

When a product is purchased or through marketing activities (online, in a store, over the telephone etc.), personal information may be requested (such as name and address) in order to service product, provide upgrades or updated information, and advise of other FCT International products, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in FCT International being unable to sell you products and/or provide certain services and support including aftermarket services.

FCT International’s policy for collecting personal information from children under the age of 13 is to seek the permission of a parent or guardian for the collection of this information.

 

3. Using and disclosing your personal information

 

Personal Information will be used for the following primary purpose:

E.g. :

To fulfil obligations under any sale and purchase contract and/or any other contract between the individuals/groups and companies and FCT International’s trading companies or any of its affiliates.

To render services related to FCT International business such as warranty, support or aftermarket services.

To provide information about products, services and/or special offers.

To obtain opinions or comments about products and/or services.

To get feedback on our products and services performance to better serve Customers in the future

To record statistical data for marketing analysis.

 

For the purpose described above, information may be shared with FCT International’s trading companies or any of its affiliates, either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-FCT International group company.

 

FCT International’s trading companies and any of its affiliates recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of FCT International’s trading companies or any of its affiliates or any member of the public, or to lessen a serious threat to a person’s health or safety.

 

4. Contact by FCT International

 

FCT International may contact individuals using the information which was provided by them in order to:

 

Provide information that may be of interest about upgrades, retrofits, safety issues and new requirements, new FCT International products, special offers and other matters that may be of interest.- To send newsletters.

FCT International does not send advertising information without obtaining prior consent. If an individual receives communications from FCT International which they do not wish to receive, they may remove their name from the database by contacting FCT International on info@fctinternational.com or the customer enquiry number +61 8 8352 9999. Please allow 14 days for this request to be processed.

 

5. Individual’s right of access

 

Individuals have the right to review the information that may be recorded on the FCT International database. Information may be reviewed by contacting FCT International on info@fctinternational.com or the customer enquiry number +61 8 8352 9999.

 

6. Changing and deleting the information we have about you

 

Information contained on the database may be amended by contacting FCT International on info@fctinternational.com or the customer enquiry number +61 8 8352 9999. In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in FCT International being unable to sell products directly and/or provide certain services including aftemarket services.

 

7. Storage and security of personal information

 

FCT International will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers if in digital format, or in locked areas if in hardcopy format: these repositories are protected in controlled facilities. In some cases these facilities may be overseas. FCT International employees and data processors are obliged to respect the confidentiality of any personal information held by FCT International. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. FCT International will not be held responsible for events arising from unauthorised access to personal information.

 

8. FCT International and links to other web sites

 

FCT International provides links to web sites outside of the FCT International site. These linked sites are not under the control of FCT International, and FCT International is not responsible for the conduct of companies linked to the FCT International web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

 

9. Problems or queries

 

Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Customer Sales Representative by on emailing at info@fctinternational.com or the customer enquiry number +61 8 8352 9999.